![]() Turn off the other equipment or disable its WiFi.To ensure that your device connects to your NETGEAR router: Device Connectivity: If you have other networking equipment like a router, gateway, or access point that broadcasts a WiFi network, your mobile device might be drifting to that network.If reconnecting to your router’s default WiFi network doesn’t resolve the error, you might be experiencing one of the following issues: If you get the Router Not Found error after you change your router’s SSID (wireless network name) or password during setup, make sure that your device is connected to the new WiFi network with the name and password that you chose. From the Nighthawk or Orbi app, tap Try Again. ![]() Your router’s default WiFi network information is located on a sticker on your router. ![]() On your mobile device, go to Settings > WiFi and join your router’s default WiFi network.To rejoin your router’s default WiFi network: If you get a Router Not Found error when you try to install your NETGEAR router using the Nighthawk or Orbi app, try the following:ĭuring the install process, your mobile device might drift to another WiFi network or to cellular data depending on your network environment. If you previously completed installation and the Nighthawk or Orbi app can’t detect your router, see Why can’t the Nighthawk or Orbi app detect my NETGEAR or Orbi device? A few common situations can cause this problem. If you use the NETGEAR Nighthawk or Orbi app to install your router or mesh system, and the app can’t detect your NETGEAR or Orbi device, the app might display a Router Not Found error message.
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